Help Center 

- All About Goffers -

What is Goffers?
Goffers is the easiest way to get anything you want in your city delivered to your door in under an hour.

How does Goffers work?
After you submit your runners request , it is assigned to one of our runners, who will complete your delivery.

What can I have delivered with Goffers Runners?
Almost anything! We deliver food from your favorite restaurants, dry cleaning, prescriptions, clothing, groceries, and more!

Can I have alcohol delivered?
Unfortunately, not at the moment.

- Deliveries -
What cities are we in? 
Currently we are ONLY serviceing the south Chicagoland in cities such as Matteson, Richton Park, Olympia Fields, Park Forest, Homewood, and Flossmoor.
Are you expanding?
We will absolutely be expanding into new cities and areas. We always put customer service first before growing too quickly.

How quickly do you deliver?
The average delivery time is 15-30 minutes, but times can vary depending on demand, traffic, and restaurant wait times. We always keep you posted on the status of your request via text messages from your runner.

What is the delivery fee for Runners ?
Goffers charges a $10-$15 delivery fee based off your request and a 9% processing fee for the cost of items that we pay for on your behalf. We also suggest a tip, 100% of which goes to your Runner (minimum of $2).

Can I order in advance?
Goffers deliveries are on-demand, at the time you need it. Although our average delivery takes 15-30 minutes, we recommend placing your Runners request about 30 minutes – 1 hour ahead of time.

Large catering orders
If you would like to set up a large catering order, we recommend contacting the merchant directly to place the order. When you need the order delivered, just place a runner's request and specify it’s for an existing order you already placed with the merchant.

How do I report a problem with or return my Favor?
If there’s a problem with your in-progress request, you can call or text your runner directly. If your request has already been completed, contact Goffers customer service by calling (708)300-1160.

- Payments -
What payment methods can I use?
We accept all major credit and debit cards. We do not accept cash or checks.

How do I pay for my request?
Goffers is completely cashless. All payment is made through our runners app and we accept all major credit and debit cards. When your Request is done you’ll enter your payment information via sms message or your runners app, which we will securely process. Additionally, you will have a short time after it’s been completed to proactively pay. During this time you can add a promo code, change the suggested runner tip, and choose which card you’d like to use. 

- Runners -
Who makes the deliveries?
Our trusty Runners deliver all request. All Runners are screened and go through an intensive training program before they begin to run requests.

What do I do if I need to contact my Runner?
Your Runner is a text or phone call away! When your request is in progress, you’ll be able to text or call to get in touch with your Runner.

Should I tip my Runner?
Runners work hard to make sure your request happens without any issues. Goffers will suggest a tip for your Runner based on the cost of the items and the distance traveled (minimum of $2). You can adjust the tip when you pay for your request.

Can I become a Runner?
Absolutely! We’re always looking for outgoing and friendly folks to join our quickly growing team. We work around your schedule and you’re guaranteed to make $9 an hour (varies by city), but runners make an average of $10 to $15 an hour.

Our five-star customer support team is here to help by email at info@goffersgotit.com
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